Do you have a storefront?
We have a showroom in Bend, Oregon, available for in-person shopping by-appointment only. Please fill out this form to schedule an appointment.
Do you have a trade program?
Yes! If you are a trade professional, you are welcome to apply HERE.
What is your refund policy?
Please read about our refund policy HERE.
Will you buy my antique rug?
We only purchase our rugs directly from our trusted suppliers, we do not purchase rugs from consumers or collectors.
Will my order require a signature for delivery?
Yes, due to the value of our rugs, all rug shipments require a signature to ensure your rug is safely and securely delivered. Tracking info is provided via email once your package has been shipped.
Do you ship internationally?
Yes, we ship worldwide! We offer free worldwide shipping on all area rugs and runners (mini rugs and pillow covers excluded). Please note, customers are responsible for any customs and/or duties fees.
How should I clean my rug?
All of our rugs have been been professionally cleaned. Although Lanolin (an oil found in wool) is a natural stain repellent, it's important to act quickly in the event of a spill. Blot the rug with a damp, undyed cloth to dilute the stain until the stain is gone. Do not scrub, as this can damage the fibers of the rug. For tougher stains, add a small amount of clear dish soap and continue blotting. After blotting, let the area dry completely, then blot again if necessary.
Do not put the rug in the washing machine. Do not steam or dry clean your rug. For spills or stains that are more damaging (like red wine), seek a professional rug cleaner that specializes in vintage and antique rugs. We recommend getting your rug professionally cleaned once a year.
Vintage rugs do not shed like new rugs, so vacuuming is only necessary once or twice a month. Every few months, flip your rug over and vacuum the backside for a deeper clean. Avoid using a rotary vacuum. Using the suction attachment of the vacuum, or vacuuming the rug side to side versus fringed to fringe is the best way to avoid damage to the fringe.
Have your rugs been repaired?
Most of our rugs have been repaired. Our rugs have been repaired over the years using various techniques. There might be evidence of these repairs through texture, look and feel. This is all part of the rich history and story of each artistic piece. These markings are not considered defective.
How do I order a rug pad?
Please fill out this form and we will send you a quote.
I have other questions about your products, who should I contact?
You can use our live chat feature or reach out to firstname.lastname@example.org and we will get back to you within 24 hours.