We have a showroom in Bend, Oregon, available for in-person shopping by-appointment only. Please contact us to schedule an appointment.

We only purchase our rugs directly from our trusted suppliers. We do not purchase rugs from consumers or collectors.

All of our rugs have been been professionally cleaned. Although Lanolin (an oil found in wool) is a natural stain repellent, it's important to act quickly in the event of a spill. Blot the rug with a damp, undyed cloth to dilute the stain until the stain is gone. Do not scrub, as this can damage the fibers of the rug. For tougher stains, add a small amount of clear dish soap and continue blotting. After blotting, let the area dry completely, then blot again if necessary.

Do not put the rug in the washing machine. Do not steam or dry clean your rug. For spills or stains that are more damaging (like red wine), seek a professional rug cleaner that specializes in vintage and antique rugs. We recommend getting your rug professionally cleaned once a year.

Vintage rugs do not shed like new rugs, so vacuuming is only necessary once or twice a month. Every few months, flip your rug over and vacuum the backside for a deeper clean. Avoid using a rotary vacuum. Using the suction attachment of the vacuum, or vacuuming the rug side to side versus fringed to fringe is the best way to avoid damage to the fringe.

Most of our rugs have been repaired over the years using various techniques. There might be evidence of these repairs through texture, look and feel. This is all part of the rich history and story of each artistic piece. These markings are not considered defective.

Yes! Please let us know what size you need and we will send you an invoice for a custom-cut rug pad. You can contact us here.

Yes! If you are a trade professional, you are welcome to apply here.

Yes! All orders totaling $10,000+ are eligible for on approval shipping. To take advantage of on approval shipping, please contact us. We are confident you and your client will love your selection, however, we understand if it doesn't end up being the right fit for the space. If you need to return your selection, you are responsible for covering the cost of return shipping. Please ship the item(s) back to us within 3 business days after delivery. Please note, we cannot accept a return beyond 3 business days post-delivery. The rug must be unused and sent back in its original condition, with the hang tag in tact. If the rug is stained, damaged, etc., you may not receive a full refund. Once we receive the return, we will issue your full refund within 3 business days (upon inspection). If you are a designer and are not yet a part of our trade program, please apply here.

PILLOW COVERS ONLY: We accept returns for full refund on unused products if contact is made within 3 business days of receiving the product. Please contact us to initiate return process.

Customers are responsible for return shipping fees. Please understand that if the item is not returned to us in its original condition, you may not receive a full refund. This will be evaluated case-by-case.

RUG RETURN POLICY: If your rug doesn't work out, you have the ability to return it, and receive a refund (less a 10% restocking fee). Two additional options that do not require a restocking fee include exchanging the rug for another one of equal or higher value, OR opting for store credit.

Please contact us to begin the return process. You must initiate shipping within 3 business days post-delivery. This allows us to process your return promptly and ensure that you receive your refund as quickly as possible.Unfortunately, if shipping is not initiated within 3 business days, we will be unable to accept the return.

Please note that the customer is responsible for the cost of return shipping. You must provide your own shipping label (we recommend UPS Ground shipping). The rug must be returned to us in its original condition. There should be no stains, odors, or damage to the rug. We ask that you return the rug with the hang tag in tact. Please ensure you package the rug so that it does not get damaged during transit. If you would like a recommendation on packaging material, so that the rug remains secure during transit, please feel free to contact us. If the rug is not returned in its original condition, a full refund may not be issued, and we will assess a fee on a case-by-case basis.

We will initiate the refund (less a 10% restocking fee) promptly after receiving your return. Please understand it may take up to 10 business days to receive the refund.

Exclusions: USA orders only. We cannot accept any returns outside of the USA.

Sale items (from our sale section or site-wide sales) are not included in this promotion. All sale items are final sale.

All rugs purchased via Shop Pay Installments are final sale.

Trade Members/Designers Only: ON-APPROVAL SHIPPING (RUGS ONLY) Offered to US trade members only. All orders totaling $10,000+ are eligible for on approval shipping. To take advantage of on approval shipping, please contact us. We are confident you and your client will love your selection, however, we understand if it doesn't end up being the right fit for the space. If you need to return your selection, you are responsible for covering the cost of return shipping. Please ship the item(s) back to us within 3 business days after delivery. Please note, we cannot accept a return beyond 3 business days post-delivery. The rug must be unused and sent back in its original condition, with the hang tag in tact. If the rug is stained, damaged, etc., you may not receive a full refund. Once we receive the return, we will issue your full refund within 3 business days (upon inspection). If you are a designer and are not yet a part of our trade program, please apply here.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we offer free worldwide shipping on all rugs. Please note, customers are responsible for any customs and/or duties fees.

Yes, due to the value of our rugs, all rug shipments require a signature to ensure your rug is safely and securely delivered. Tracking info is provided via email once your package has been shipped.