FAQ

What is your return policy?

Please read about our return policy HERE.

Do you ship internationally?

Yes, we ship worldwide! All international orders are subject to import fees. Our customers are responsible for any customs or duties fees.

Do you have a storefront?

We do not currently have a storefront. However, if live in or are visiting Bend, Oregon, feel free to reach out to us to schedule a studio appointment to shop in-person. You can DM us on Instagram (@clothandwool) or send an email to info@clothandwoolshop.com to schedule an appointment.

How should I clean my pillow covers and/or rugs?

Pillows: We recommend spot cleaning. 

Rugs: All of our rugs have been been professionally cleaned. Spot clean only with a damp cloth using the blotting technique. Vacuum both sides of the rug on the lowest setting. Avoid vacuuming in a back and forth motion - vacuum from one end to the other instead. Take to a professional cleaner if the rug requires a deeper clean.

Which pillow inserts should I use?

We recommend using Comfy Down inserts. All cloth & wool customers can take 15% off of all Comfy Down pillow inserts! Use the code "cloth&wool" at checkout.  

Do you offer to the trade programs?

Yes! See the "To The Trade" tab and fill out the form. You can also contact us directly at info@clothandwoolshop.com

I have other questions about your products, who should I contact?

Please reach out to info@clothandwoolshop.com and we will get back to you within 24 hours.