Do you have a trade program?
Yes! You are welcome to apply HERE.
What is your refund policy?
Please read about our refund policy HERE.
Do you ship internationally?
Yes, we ship worldwide! We offer free worldwide shipping on all area rugs and runners (mini rugs and pillow covers excluded). Please note, customers are responsible for any customs and/or duties fees.
Do you have a storefront?
We have a studio/showroom in Bend, Oregon, available for in-person shopping by-appointment only. Please free to reach out via Instagram DM (@clothandwool) or you can send us an email (email@example.com) to schedule an appointment.
We also have a small selection of our rugs at Design Bar in Bend, Oregon.
2754 NW Crossing Dr Suite 102
Bend, OR 97701, United States
(Design Bar is open Tues-Fri 10am-5pm)
How should I clean my pillow covers and/or rugs?
Pillows: we recommend spot cleaning.
Rugs: all of our rugs have been been professionally cleaned. Spot clean only with a damp cloth using the blotting technique. Vacuum both sides of the rug on the lowest setting. Avoid vacuuming in a back and forth motion - vacuum from one end to the other instead. Take to a professional cleaner if the rug requires a deeper clean.
Which pillow inserts should I use?
We recommend using Comfy Down inserts. All cloth & wool customers can take 15% off of all Comfy Down pillow inserts! Use the code "cloth&wool" at checkout.
I have other questions about your products, who should I contact?
Please reach out to firstname.lastname@example.org and we will get back to you within 24 hours.